Wisconsin joins the FTC and five other states in suing internet provider Frontier Communications for misrepresenting internet speeds.
On Wednesday, Attorney General Josh Kaul and Wisconsin Department of Agriculture, Trade and Consumer Protection (DATCP) Secretary-designee Randy Romanski, along with the Federal Trade Commission (FTC) and five other states and counties, sued Frontier.
The suit is alleging the company did not provide customers with the Internet service at the speeds it promised them. They say Frontier charged many of them for more expensive and higher-speed service than Frontier actually provided.
“Wisconsinites should receive the Internet service speed they’re paying for,” said Attorney General Kaul. “When companies fail to live up to their promises, the consumer protection teams at DATCP and DOJ are available to stand up for consumers.”
The government alleges that Frontier advertised and sold Internet service in several plans, or tiers, based on download speed, according to the complaint.
Other states involved in filing suit include Arizona, Indiana, Michigan, and North Carolina, as well as the district attorneys’ offices of Los Angeles County and Riverside County on behalf of the State of California.
Consumers with concerns can file a complaint with DATCP’s Bureau of Consumer Protection online at www.datcp.wi.gov or through the toll-free hotline at (800) 422-7128.
